FAQ

All cloud-based applications rely on internet connectivity, but with a hosted PBX solution, when you lose your broadband connection your communication infrastructure remains available. In other words, your internet connection is no longer a single point of failure. When your PBX (PBX stands for Private Branch Exchange and dates back to the days of switchboard operators and refers to an organization’s telephone exchange) resides in the cloud, you’re provided with a plethora of call routing options. For example, our cloud-based PBX includes features like find-me-follow-me, voicemail to email, and all calls have the ability to be automatically forwarded and routed to virtually any person, device, or location. Plus, we’ll architect a redundant broadband solution with multiple seamless internet connections, cutting your costs.

What experiences led you to this conclusion?

When implemented properly, a hosted PBX (meaning the VoIP and PBX are hosted at an off-site location from where the VoIP is being used) solution is more reliable than a premise-based solution, as it can scale to meet your business’s evolving needs, and provides the benefits that traditional phone systems cannot match. Hosted PBX also reduces the capital expenditure of a new phone system, safeguarding it against technological obsolescence, broadband failures and natural disasters.

A hosted PBX solution doesn’t require large, upfront investments like a traditional phone system. Switching to a hosted PBX will reduce your operator costs upfront and over time. That means your expenses are actually reduced. Our platform is continually updated to provide your business with new, enhanced capabilities and features – ensuring your business is on the cutting edge and up-to-date.

Yes, our cloud-based phone system includes features most organizations couldn’t afford with their existing phone system. You now have the ability to manage these great features via our easy to use web interface, with no expertise needed. You’ll be able to access carrier-class scalability, and API-extensile apps such as Salesforce.com or Outlook, providing you with a simple solution for all your communication needs.

The benefit of our cloud-based PBX platform is that you’ll never have to deal with a traditional, long distance carrier again. We manage all carrier connectivity in the cloud, with cross-connects directly to the Public Switched Telephone Network (PSTN). Our platform includes connectivity to multiple carriers for redundancy purposes, so no single carrier issue with impact your business. Our carriers are chosen and maintain favour with us based on their reliability and costs.

There is no need to change your number, we will ‘port’ your existing number/s over to our platform.

Down time is a matter of minutes. All hardware is set up, installed, tested and run in parallel with your existing system. Once the numbers have been ported, changing to the new system is literally at the click of a switch.

We supply top quality, commercial hardware from Yealink, Polycom and Cisco that will be hard to resist. However, if you do not want to invest in new telephones and your existing hardware is supported by our platform there is no need to buy new equipment. If you are on a PSTN and would prefer not to replace your existing handset, the move to VoIP is achieved through the installation of SIP Trunking.