As soon as you plug into a tp Telecoms hosted VoIP telephone system, a wealth of services opens up to you.  Immediately, you have at your fingertips the following:

  • Auto Attendant / IVR (Interactive Voice Response) – is an advanced form of Auto Attendant, with more sophisticated features including Voice Forms, which would allow you to collect data such as name, address and post code.
  • Busy Lamp / Presence (handset dependent) – see at a glance who is available
  • UC Office – Click to Dial / Outlook / CRM integration
  • Mobile App – seamless landline to mobile call transfer for call continuity
  • Hunt Groups / Divert
  • Voicemail – tailor made to each user via the User Portal
  • Voice to Email
  • Fax to Email
  • Portals – Easy to configure User and Supervisor Portals
  • Multiple numbers with choice of STD codes irrespective of geographical location
  • Free site to site calls
  • Easy to install – plug and play (requires broadband)
  • Call Recording – from 6 months to 7 years
  • Call Reporting – analytics for call volumes, unanswered calls, calls per DDI
  • Call Queuing