SYSTEM FEATURES

As soon as you plug into a tp Telecoms hosted VoIP telephone system, a wealth of services opens up to you.  Immediately, you have at your fingertips the following:

• Auto Attendant / IVR (Interactive Voice Response) – is an advanced form of Auto Attendant, with more sophisticated features including Voice Forms, which would allow you to collect data such as name, address and post code.
• Busy Lamp / Presence (handset dependent) – see at a glance who is available
• UC Office – Click to Dial / Outlook / CRM integration
• Mobile App – seamless landline to mobile call transfer for call continuity
• Hunt Groups / Divert
• Voicemail – tailor made to each user via the User Portal
• Voice to Email
• Fax to Email
• Portals – Easy to configure User and Supervisor Portals
• Multiple numbers with choice of STD codes irrespective of geographical location
• Free site to site calls
• Easy to install – plug and play (requires broadband)
• Call Recording – from 6 months to 7 years
• Call Reporting – analytics for call volumes, unanswered calls, calls per DDI
• Call Queuing